Privacy Policy
Last updated: March 2026
Introduction¶
At The Point Dental (TPD, we, our, us), we are committed to protecting your privacy and handling your personal information with care, integrity and transparency.
This Privacy Policy outlines how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What information we collect¶
To provide you with the highest level of care, we may collect:
Personal information: full name, date of birth, address, phone number and email address.
Health information (sensitive information): medical and dental history, x-rays, scans and clinical photographs, treatment plans and clinical notes, and medications and allergies.
Financial information: payment details, billing and invoice records, and health fund information.
How we collect your information¶
We collect your information in a number of ways, including directly from you (in person, over the phone, via forms or online bookings), through our website, online enquiry forms and digital platforms, from referring practitioners, specialists or health funds, and through our practice management systems and CRM platforms.
When you interact with us digitally, we may collect online enquiries and appointment requests, marketing preferences and communication opt-ins, and website analytics data (including cookies and usage behaviour).
Why we collect your information¶
We collect and use your information to provide safe, personalised dental care and treatment, communicate with you about appointments and clinical care, process payments and health fund claims, maintain accurate and complete clinical records, improve our services and patient experience, and comply with legal and regulatory obligations.
Where you have provided consent, we may also use your information to share relevant updates, educational content and practice communications.
Disclosure of personal information¶
We may disclose your information where necessary to dental practitioners, specialists and laboratories involved in your care, health funds and insurance providers, external service providers (including IT and software systems), and regulatory authorities where required by law.
We take reasonable steps to ensure that all third parties handle your information securely and in accordance with privacy obligations.
Storage and security¶
We are committed to protecting your personal information and take reasonable steps to safeguard it from misuse, interference, loss or unauthorised access.
This includes secure digital systems and password protection, restricted access to sensitive information, secure storage of physical records, and ongoing staff training in privacy and confidentiality.
Access and correction¶
You have the right to request access to your personal information and to request corrections if your information is inaccurate, incomplete or outdated.
Requests can be made by contacting our team using the details below. We will respond within a reasonable timeframe.
Marketing, communication and education¶
We may contact you from time to time regarding appointment confirmations and reminders, post-treatment follow-ups and care instructions, practice updates, offers or service announcements, and educational information relevant to your oral health, treatment options or ongoing care.
You can opt out of receiving marketing or educational communications at any time by clicking unsubscribe where available, or by contacting our team directly.
Website use and cookies¶
Our website may use cookies and analytics tools to enhance your browsing experience, monitor website performance, and understand how visitors interact with our site.
Retention of information¶
We retain personal and health information in accordance with legal, regulatory and professional requirements.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Complaints¶
If you have any concerns about how your personal information has been handled, we encourage you to contact us directly.
We take all complaints seriously and will investigate promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact us¶
The Point Dental Unit 105, 22 to 30 Wallace Avenue Point Cook VIC 3030
(03) 8360 9998 info@thepointdental.com.au
Updates to this policy¶
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal obligations.
The most current version will always be available upon request or via our website.